Help

Plain-language guides for families. No jargon — just the steps that get your loved one connected.

• Getting started

  Create your family circle, invite loved ones, and send your first message in about a minute.

• Setting up their device

  Open Nana Chat on your parent or grandparent’s tablet, phone, or TV — no login required.

• Troubleshooting a call

  When a call does not connect, ring forever, or has no sound — what to check first.